Skip links

FAQs

We would prefer you make all orders directly on our website.

You can make custom made orders of our existing designs in solid gold.

Shipping charges will vary depending on the country of delivery. As you check out your shipping charges will be added to your cart after you include your address.

Once your package is dispatched, Aramex will send you a confirmation email which will include a tracking number for your order which you can use on the Aramex website to find out where your package is at every moment.

In the unlikely event that an item is out of stock, we will refund you immediately.

Please note that all items (out of stock) will be marked clearly on the product pages.

After check-out, you will receive a confirmation email from us that indicates your order has been correctly placed.

Once, your order has been invoiced, you will receive an email confirming your order is ready to be dispatched. Aramex will then send you a confirmation email providing you with a tracking number for your order.

Firstly, please make sure it has not been sent to your junk folder. However, if for any reason you have not received a confirmation email, please feel free to contact our customer service.

All of our pieces are packaged in a form of a present.

We ship locally and internationally to all countries

The order will take 2 to 3 working days from the day you make your order for it to be processed and dispatched to Aramex.

Depending on your location the order should take from 2 to 7 working days to arrive to your door, Delays may occur with international orders due to customers and boarder clearances, but you will be able to track all of that through Aramex.

In the unlikely event that your item happens to be damaged when delivered, we ask you to contacts us as soon as possible. We will kindly request an image of the damaged product for our records and will ask you to ship it back to us. Once we have received and checked the product, we will send you a replacement free of charge.

The size of each piece will be mentioned in the description on each product page.

For orders placed internationally, customs duties may apply. These are taxes charged by different countries for importing products across their borders. We are unable to provide an estimate of the costs, as every country differs. Aramex will therefore invoice these fees to the customer who will need to pay for them in order to receive the items.

We issue refunds within two days of the arrival of the item. However, your bank may take a few days to credit your account. Usually this requires three working days, but this varies depending on the bank and their policies. It is a process beyond our control.

For reassurance, you may contact us to confirm we have issued a refund.

Our customer satisfaction is a priority. Therefore, we ship with Aramex as it is a leading courier worldwide and offers a trusted and effective service.

Yes all orders made inside egypt will be free of charge for shipping door to door.